NEED HELP?

Please browse our frequently asked questions below.

QUESTIONS ON ASSISTANCE DOGS, VOLUNTEERING, OR PAWS WITH A CAUSE®?

Please visit pawswithacause.org or call 616-877-7297 for more information about PAWS®.

WHERE IS MY ORDER?

Orders are processed in the order that they were received, If it has been more than 10-15 business days (Monday thru Friday) since you placed your order, please use the form below to contact us and we are happy to help track your order.

I'M NOT ABLE TO LOGIN TO MY ACCOUNT

Please navigate to the login page and click to reset your password. If you are still unable to login, please contact us.

GIFT CARD NOT WORKING?

In the gift card box on the cart page, enter your code (it should be a series of letters and numbers separated by dashes: SHGX0-CM1QK-Z3CMS) and click “Activate”

If you get an error message that says the card is invalid please double-check the card number – sometimes capital O should be a zero 0 same for capital I should be a 1 or vice-versa.

If you still get an error please email us using the form below and we will check to see what the issue is.

DID YOU RECEIVE THE WRONG ITEM?

If there is a discrepancy or defect in what you ordered (received wrong size/logo or if the apparel was damaged) please notify us within 5 days of delivery. Please use the form below to contact our team.

QUESTIONS OR FEEDBACK? PLEASE CONTACT US USING THE FORM BELOW.

Phone Support:

888.786.0065